Frequently Asked Questions

We are a family run business based south of Bristol in a quiet village that normally delivers food and supplies to pubs, restaurants, schools and care homes all over the south west. We understand there is a real need for home delivery so we have done our best to flip our processes and website around to help in this crisis.

Accounts

When you first log into the system when you go to account this may be blank but here you can enter your address and set this as a default. 

Once you have had orders there will be a history here for you.  

You can go onto the site and place and order without login in, when you go to checkout it will then prompt you to login. 

Alternatively, once registered go to account this will bring the login page up and you can login before placing an order.  

 If you do not have an account. Go to account on the home page then click on create account this is very straight forward and easy.  

Delivery

 The system will ask for this when you go to check out.  

You will be requested to leave specific delivery instructions under note to seller’, if not accepting it yourself.

Arthur David will not be liable if unclear delivery information causes us to leave the goods in the wrong place.

Once the delivery has been made, Arthur David are no longer responsible for any damage or for the security of its contents.

We cannot accept returns once delivery has been made or if you think the contents have been tampered with, please contact us as soon as possible so we can find a more suitable arrangement for the next delivery.  

Arthur David provide a delivery window between 10 – 7pm. On occasion, we will not be able to guarantee delivery within these times due to many reasons; including weather, traffic, and other factors outside of our control.

In instances of inclement weather, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible, as both traffic and weather are outside our normal control.  

When checking out you can set a default address or select a new delivery address.
This means you can place orders for other family members.

You will be asked for delivery instructions also so can specify a safe place for the order to be left.  

Yes – we will be respectful of the Coronavirus guidelines & leave your delivery, on the doorstep. You are able to then collect it, once we have left, from your chosen safe place or doorstep.  

Yes, you can now order on your personal account for somebody else. 

Just simply by changing the address at check out.  

Ordering

 Please contact our Customer Excellence team on 0330 333 4441 option 1, or email us at: hello-online@adavid.co.uk, and we will be very happy to assist you.  

Unfortunately, once an order has been placed or paid for, we are unable to make any changes online. (We are working on this and should have this function available soon!)

Please ensure you double check through your basket before submitting to avoid disappointment. 

If you need to add to an order please give our customer excellence team a call on 0330 333 4441 option 1, one of the very friendly team will be able to do this over the phone and take payment.

If you need to remove a product from your order please call us before the 2pm cut off and one of our team will be able to remove this and raise a refund. 

 All products should now be orderable by the each however please read the product description.

For example  

Carrots (main crop) (1kilo) Each
1 added – this means you will receive 1 kilo of this item
  

Our cut off time for next day delivery is 2pm. 

You can now order up to 7 days in advance.  

Payments

 When submitting an order, you will get a payment page. 

Follow the instructions on screen you will see a delivery address page first.  

 If you are seeing the payment screen but it will not allow you to input your card details then you may need to clear your browsing data and cache from your browser. We recommend that you use google chrome. To do this under the x (the close button) in the top right of the browsers page directly underneath you will see three dots, click the 3 dots then select settings, then scroll down the page to privacy and security, clear browsing date, then select all time at the top make sure all boxes are ticked then press clear this make take a while. 

This shouldn’t cause you to lose your order. You will need to log out and back in again. Then you will need to go to orders your orders and you will see a make payment button please then proceed to make payment. If this doesn’t work for you please call us on 0330 333 4441 and option 1 for general enquires and ordering line and one of our customer excellence team will assist you further.   

Products

 You can use the search bar to find any items. When using this, the start of the word (product) will start to appear automatically if it exists on the system  

 When reviewing the order before submitting you can use the plus (+) and minus (–) buttons to edit quantities.

To remove an item, click the remove button under the product description.  

We will load the items into a refrigerated vehicle from our storage chillers, however you will be responsible for transferring this to a chilled area of your choice, which will be required, shortly after delivery.  

 Any products out of stock should appear on the system as sold out in the product description.  

Any further issues please contact our Customer Excellence Team 0330 333 4441

×
Welcome Newcomer